Indiana Punch Crew: The Saga Continues
Almost a month later, we are still trying to resolve things with Indiana Punch Crew.
We filed three complaints:
1) We asked for a refund from Eversave
2) Mark filed a complaint with the Better Business Bureau
3) I filed a complaint with the Attorney General's Office
1) Eversave could not get us a refund, but gave me an account credit. That is awesome and all, but that means Indiana Punch Crew still has my money for services they never intend to provide. That bothers me.
2) Mark received an e-mail saying that his complaint had been forwarded to Indiana Punch Crew and the BBB was waiting for a response. We have not heard back from the BBB at this time.
We are guessing that the forwarded complaint is the reason Indiana Punch Crew has contacted Mark 3 times since June 6. On June 6 (mind you this is the first we had heard from the company at all since the incident), a woman left a voice mail asking Mark to text her the day we wanted for our appointment. Mark responded to her and explained we weren't trying to make an appointment, we were trying to get in touch with them about a missed appointment. When the lady called him back, she hung up on him as soon as he mentioned we had been in contact with Eversave. No apology or explanation was given. They were once again rude and unprofessional. Since then they have text and asked for our Groupon voucher to confirm our appointment, and called one other time to without leaving a voice mail.
3) I have personally not heard from them at all. They have not responded to any of my voice mails, texts, or trying to reach them through their web site.
The Attorney General's office has agreed to mediate this issue.
Today I sent them an update (I disclosed in my complaint that we had filed the other 2 complaints). I also expressed what I thought was an adequate resolution:
1) I want them to pay back Eversave. Granted, my case isn't enough to make them pay Eversave and Groupon back for every customer they have scammed. Still why should they get to keep money they will never earn.
2) I want an apology. I want it in person as well as in writing. I figure as much time and money as that company has cost me, an apology is the least they can do.
I think I am being fair. I am not asking to be reimbursed for my added expenses I incurred because of their total lack of service. Some may say they are responsible for those expenses and that they should pay. That could be very true. However, all I am asking for is for the company to make things right with Eversave and for a much deserved apology.
We filed three complaints:
1) We asked for a refund from Eversave
2) Mark filed a complaint with the Better Business Bureau
3) I filed a complaint with the Attorney General's Office
1) Eversave could not get us a refund, but gave me an account credit. That is awesome and all, but that means Indiana Punch Crew still has my money for services they never intend to provide. That bothers me.
2) Mark received an e-mail saying that his complaint had been forwarded to Indiana Punch Crew and the BBB was waiting for a response. We have not heard back from the BBB at this time.
We are guessing that the forwarded complaint is the reason Indiana Punch Crew has contacted Mark 3 times since June 6. On June 6 (mind you this is the first we had heard from the company at all since the incident), a woman left a voice mail asking Mark to text her the day we wanted for our appointment. Mark responded to her and explained we weren't trying to make an appointment, we were trying to get in touch with them about a missed appointment. When the lady called him back, she hung up on him as soon as he mentioned we had been in contact with Eversave. No apology or explanation was given. They were once again rude and unprofessional. Since then they have text and asked for our Groupon voucher to confirm our appointment, and called one other time to without leaving a voice mail.
3) I have personally not heard from them at all. They have not responded to any of my voice mails, texts, or trying to reach them through their web site.
The Attorney General's office has agreed to mediate this issue.
Today I sent them an update (I disclosed in my complaint that we had filed the other 2 complaints). I also expressed what I thought was an adequate resolution:
1) I want them to pay back Eversave. Granted, my case isn't enough to make them pay Eversave and Groupon back for every customer they have scammed. Still why should they get to keep money they will never earn.
2) I want an apology. I want it in person as well as in writing. I figure as much time and money as that company has cost me, an apology is the least they can do.
I think I am being fair. I am not asking to be reimbursed for my added expenses I incurred because of their total lack of service. Some may say they are responsible for those expenses and that they should pay. That could be very true. However, all I am asking for is for the company to make things right with Eversave and for a much deserved apology.
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