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Showing posts from February 16, 2012

UPS: Great Social Media Based Customer Service

Last night I arrived home to find a UPS notice stuck to my door. The only filled out was the date. This isn't an odd thing. It happens quite frequently. However, I typically have been e-mailed a tracking number so I know all the details.

Here is where we have an issue:
Where was it left. Was it left at the office or was it an item that needed *my* signatureWho was it from? I was not expecting anything to be delivered by UPS. I have one pending order from a company that has shipped using UPS on past orders, but I have not received an e-mail saying my item has been shipped. Actually, I was told it would take 1-2 weeks for the item to ship...which is another issue. Not to worry. I would just Look up the info notice number. However, the web site was down. I tweeted about it and left to go to dinner.

When I returned I had a reply from @UPShelp offering assistance. I tried the website again with no luck, so I I emailed them my Infonotice #.  I didn't expect to hear back from them.  …